10 Steps to the generation and implementation of an effective and efficient quality management system:

1. Initial Assessment and constitution of a project team (approximately 1 day)

• QIA will perform a survey audit of the client’s company to establish a baseline of the current quality management system in place the idea is to establish the gaps between the requirements of the standard and what is presently followed.
  
• QIA will work with the client to constitute a project team with a team leader that will work closely with QIA for the entire duration of the project for its successful completion.

2. Kick-off meeting and training (1.5 days in batches)
The kick–off training will introduce the following topics to the team members so that the client can help QIA develop a most efficient and effective quality management system:

1. Introduction to Malcolm Baldrige Criteria.
2. Interpreting the Criteria to Client Company’s application.
3. Designing and developing the system for the client.
4. Implementing the system

3. Baldrige National Quality Program documentation
QIA will draft the most efficient and effective documentations required to support the quality management system in accordance with the Malcolm Baldrige Criteria in association with the client. The documentation includes strengthen the opportunity for improvement.

4. Training in the Baldrige National Quality Program
QIA will help organize training of the concerned personnel of the client in the new quality system.

5. Implementation of the Baldrige National Quality Program
QIA will help the client in implementing the new systems by reviewing the progress on a regular basis and offering suggestions for improvements.

6. Baldrige National Quality Audit Training: ( 2-3 days program)
QIA will train a group of client’s staff to carry out Baldrige National Quality audit to ensure that the effectiveness of the quality management system is maximized while it is audited periodically.

7. Simulated full assessment
QIA will conduct a full assessment of the entire quality management system to examine its adequacy with respect to requirements of the standard and with regard to the correctness in implementation. This audit will help the client in taking appropriate corrective action. This will also act as a training tool for internal auditors on how to conduct audit.

8. Management review
QIA will show to client how to conduct the management review meeting effectively to obtain maximum benefit out of the quality management system, just not to satisfy the auditors.

9. Preparation for Malcolm Baldrige assessment
QIA will help the client to prepare the Assessment application.

10. Malcolm Baldrige assessment
QIA will be available on a remote basis (phone, email) to assist the client to help interface with the auditors by supplying the required information, whenever it is necessary.